Quality Control, Safety and Security –
Peace of Mind In Every Program We Deliver
American Facility Services Group understands the building service industry. We know that you require complete trust in our employees and that they will determine the success of our company. We pride ourselves in hiring experienced staff members. All employees are interviewed, screened thru e-verify, and background checked. Once meeting all of our rigorous standards they are Insured and Bonded. We take the extra step to insure our clients’ security and to give you complete confidence in everyone on-site.
Each employee then undergoes job appropriate, project-specific training before being placed on the job site. Continued training takes place each quarter thereafter. AFSG welcomes your company’s participation in all the training sessions.
The cleaning crews are trained on zone/team cleaning methods and chemical applications. Meanwhile, ISSA methods/practices and OHSA guidelines for custodial operations are followed and monitored. Our staff includes: Certified Technicians for carpeting and flooring, Certified Facilities Manager, and LEED Certification.
We conduct weekly safety awareness programs on each site to reduce work place related injuries. In addition we have monthly safety meetings for all Supervisors who are then required to implement the information covered with their employees. To insure this is done we have the employees sign a verification that they received the safety training.
We recognize that quality work is critical to you and to our relationship. That’s why we have established our extensive Quality Assurance Program. The overall objective of this program is to establish a benchmark of quality and then be able to systematically improve on it throughout the business relationship. Our goal is to communicate regularly and exceed your expectations not just meet them.
We will begin by doing a thorough evaluation of work required, and then develop a set of objectives, procedures and guidelines that become the framework of our service agreement. Part of that agreement is routine inspections which are required to be completed every week. Additional Quality Assurance inspections will be carried out on a random, unannounced basis, to further ensure the quality completion of every task. We will use a series of quality control checklists, created exclusively for each client’s scope of work, frequency and tasks to be accomplished.
Your Satisfaction is our Guarantee! Click here to learn more information on our Quality Assurance Program. Or about how AFSG Services can improve the quality of your facility.